Make this your #1 2015 business focus

I was thinking about the numerous calls I received in 2014 from attorneys who had questions about client-related issues. Some of their problems had already escalated into Bar grievances, while others were heading in that direction. For most callers, some proactive advice and planning prevented most of the problems from escalating. However, almost all of these issues could have been avoided with one simple operational process enhancement – more effective client communication. Easier said than done.